Shipping policy
Thank you for choosing Novra®! We're committed to delivering your order quickly and safely. Please review our shipping policy below to understand how and when your order will be processed and delivered.
Order Processing Time
All orders are processed within 1-5 business days. Please note that orders are not processed or shipped on weekends or holidays. During periods of high order volume, processing times may be slightly extended. If this occurs, we will notify you immediately.
Shipping Time
Once your order has been processed, it will be shipped and is expected to arrive within 7-14 business days. Delivery times may vary depending on your location, shipping method, and other factors outside our control. Please be aware that delays can occasionally occur due to customs procedures, postal services, or other unforeseen circumstances.
Shipping Rates
Shipping costs for your order will be calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use this number to monitor your shipment's status and estimated delivery date.
International Shipping
Novra® ships worldwide. International delivery times vary based on your destination country and any applicable customs procedures. We work with trusted shipping partners to ensure your order arrives safely.
Questions or Concerns?
If you have any questions about your order or shipping, our customer service team is here to help. Please reach out to us at Novra@gmail.com — we're happy to assist!